Trust and Transparency is important to us. We will do everything in our power to respond to e-mail inquiries within 1-2 days. Precious Begonia will accept returns on most unused products within 7 days of delivery. Items should be in their original packaging. Due to the purity and health concerns, Precious Begonia cannot accept opened/used items. Limited Edition items, Clearance and special promotion items are considered final sale.
To issue a return, please contact us at with your order number and the item you’d like to return. We will authorize the request and provide you with return instructions. Returns must be received within 14 business days of return authorization. Refunds will be processed within 5 business days of your package’s arrival back to us. Processing by your bank is beyond our control and may take an additional 4-5 days business days. You will be notified by e-mail once this is completed. To expedite the return process, please provide us with your tracking number when you make your return.
Precious Begonia is not responsible for the return cost of shipping and cannot process a refund for unsuccessfully delivered return packages or damage incurred to products during the return process. Precious Begonia reserves the right to deny a refund to products that are believed to have been previously used. Please note, returning an item may invalidate the promotions or discounts applied to the order including but not limited to shipping discounts.